Licensed New York Home Health Care Services

24/7 after-hours coverage for New York home care agencies

Licensed home care agencies in New York are held to high standards for service, documentation and client care. Meeting those standards after hours is where many agencies struggle.

Higher expectations for licensed New York agencies

Licensed agencies are expected to provide dependable service and keep accurate records. Families, managed care plans and referral partners expect a fast response whenever an issue comes up, not just during the workday.

Reliable after-hours response with On-call Ma

On-call Ma gives licensed New York home health care agencies a 24/7 monitor line backed by artificial intelligence. Calls are routed to the right coordinator, responses are tracked, and supervisors are alerted when an issue isn't resolved.

Records you can rely on

Every call is recorded and transcribed, with after-hours issues and historical notes tracked in one place. That gives your agency a clear audit trail for internal reviews and quality improvement.

Guaranteed after-hours response
Recorded and transcribed calls
Tracking of scheduling issues and history
Coordinator and caregiver accountability

See On-call Ma in action

Find out how much revenue your agency could protect with guaranteed after-hours response.

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Frequently asked questions

Who is On-call Ma for?

On-call Ma is built for licensed home care and home health agencies across New York that need dependable after-hours coverage.

Does On-call Ma provide caregivers?

No. On-call Ma is software that helps your agency's own coordinators respond faster and replace caregivers quickly.