Frequently Asked Questions

On-call Ma is AI-powered after-hours software for home care agencies. It answers your after-hours monitor line, routes each call to an available coordinator, tracks the response and alerts a supervisor when needed.

Home care, home health and nursing agencies in New York that need dependable coverage when the office is closed.

No. It works as a sidekick to your coordinators. It handles the routing, monitoring and record-keeping so your team can respond faster and handle more clients.

No. On-call Ma helps your own coordinators find and replace caregivers quickly. Your agency stays in control of staffing.

It works in three steps. A caregiver or client calls your after-hours monitor line and states the issue. On-call Ma locates an available coordinator based on schedule and availability. The response is tracked until the issue is handled, and a supervisor is notified if it stalls.

On-call Ma keeps monitoring the call and notifies a supervisor so the issue still gets resolved.

Yes. Every call is recorded and transcribed, giving your agency a clear record and eliminating he-said/she-said disputes.

Yes. On-call Ma tracks after-hours issues such as scheduling problems along with historical notes, so you can review what happened and when.

Because coordinators get backup after hours, your agency can take on more clients without adding coordinators, and intake can accept new clients with confidence.

Every caregiver call-out reaches an available coordinator right away and the response is tracked, so replacements happen faster and fewer visits are missed.

Yes. A guaranteed after-hours response time is a strong selling point with families and referral partners.

Pricing depends on your agency's size and call volume. Fill out the short form on our pricing page and we'll send you a custom quote.

Request a free demo. We'll show you how On-call Ma works and how it fits your agency's after-hours process.

Call us at (646) 687-7700 or send a message through our contact page.